Help center

Set up monitoring, alerts and status pages, and fix the problems that come up most.

Getting started

Install the plugin
Install the UptimeGlass plugin, connect your WordPress site in one click and get your first uptime alert set up in a few minutes.
Connect many sites with a connect key
Pair dozens or hundreds of sites from WP-CLI, ManageWP, MainWP or wp-config.php without opening each admin.

Set up alerts
Where alerts go, how to add Slack, Teams, Discord, Telegram, webhooks and SMS, and when you get one.
Webhooks
The JSON that a webhook alert channel receives for outages and recoveries, and how to verify its HMAC signature in your code.

Status pages
Publish the uptime of your sites on a public page, post notices about incidents and choose what visitors see.
Status page on your own domain
Point your own host name at a status page with a CNAME and a TXT record; the certificate is created for you.

Firewalls and security plugins
What to allow in Wordfence, Cloudflare, a host firewall or another security plugin when it blocks the UptimeGlass checks or the plugin.
Page caches and CDNs
How UptimeGlass works with page caches, CDNs and Cloudflare, and what to do when a cached page hides an outage.
Alert: plugin missing or not responding
What the "plugin missing or not responding" e-mail means, the usual causes (deactivated plugin, firewall, cache) and how to fix each one.

Plans, payments and invoices
Upgrade to Solo or Team, add monitor packs, download invoices, cancel the subscription or delete your account – payments are handled by Paddle.
Use the API
Create an API token for your team, make your first request to the UptimeGlass REST API and find every endpoint in the API reference.
Team members, roles and client viewers
Invite your team with roles, and give clients a read-only viewer login that shows only the uptime of their own sites.
Delete your account
What happens when you delete your UptimeGlass account, the 30 days to change your mind and what we keep afterwards.

Endpoints, authentication, errors and examples for Team accounts.